Refund policy

RETURNS & REFUNDS

Return eligibility depends on the item. Contact us within 30 days of delivery to request a return. Eligible items should be unused, in their original condition, and returned with original packaging where possible. Some hygiene or consumable products may not be eligible for change-of-mind returns, except where required by law.

HOW TO START A RETURN

Email info@dongsvexventures.site before sending an item back. Include your order number and the reason for the request. We will review your request and provide return instructions. Items sent without authorization may be delayed. Unless otherwise stated or required by law, customers are responsible for return shipping for change-of-mind returns.

DAMAGED OR INCORRECT ITEMS

Please inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can help.

REFUNDS

After an approved return is received and reviewed, we will notify you whether a refund is approved. Approved refunds are issued to the original payment method; processing time depends on your payment provider.

Nothing in this policy limits rights available under applicable consumer-protection law.